Mail Order Return Policy

* Time period is two weeks from the time that you receive the order to exchange or return item.
* All returns must be received in their original packaging, intact. Warranty cards must be returned blank. Any item that is received by Photo Works Temecula with missing or damaged packaging, or has had the warranty card filled out will be returned to the customer at their expense.
* All returns for refund will be subject to a 10% - 15% restocking fee.
* Exchanges for items of equal or greater value will not be charged a restocking fee as long as the item is returned in a "like new condition".
* Defective merchandise can be exchanged within 30 days of purchase as long as you have the original packaging and warranty card and the warranty card has not been filled out. If you do not have the original packaging or have already filled out the warranty card, you'll need to send the defective item to the manufacturer. * No returns or exchanges on Film or Sensitized Materials, photo-paper, one-time use batteries or cameras, etc. * No returns on opened inkjet cartridges, inkjet paper, dye-sub materials, printer ribbons or donor, etc.
* Software is not returnable once it has been opened, except for exchange for the same item in case of defect.
* Returned products will be subject to a restocking fee unless returned for exchange.
* Shipping is not refundable.

Shipping
Shipping Online orders are shipped via US Postal Service priority mail. Customers who are unable to receive shipments to their billing address Orders placed for instock items before 10:30pm PST should ship same day. If there is any problem regarding the shipping for your order, a Photo Works Temecula customer service representative will contact you.